dk99 Privacy Policy

dk99 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the dk99 online gaming platform. This Privacy Policy describes our practices in relation to the collection, processing, storage, and sharing of personal data, in accordance with applicable data protection principles and the requirements of our international online gaming licence.

This policy applies to all personal data we collect from you when you visit the dk99 website, register an account, deposit or withdraw funds, place bets, use our live casino services, play slots, or contact our customer support team. It also applies to data collected through our mobile applications and any other digital channels operated by dk99.

We review and update this policy periodically. The version published on the dk99 platform at any given time is the current operative version. The effective date of the current version is shown at the top of this page and in the Table of Contents sidebar.

For the purposes of applicable data protection law, dk99 is the data controller in respect of your personal data. As data controller, dk99 determines the purposes for which and the means by which your personal data is processed.

dk99 operates the online gaming platform accessible at its official domain, offering sports betting, live casino, and slot gaming services to adult players, including the large and growing player community across Pakistan. The platform is operated under an international online gaming licence, which imposes specific obligations on dk99 with respect to the collection and handling of player data, including identity verification and anti-money laundering compliance.

If you have any questions about how dk99 handles your personal data, you can contact the dk99 Data Protection team via the details set out in Article 14 of this policy.

dk99 collects personal data from you in several ways — information you provide directly, data generated by your use of the platform, and data received from third parties in limited circumstances. The categories of personal data we collect are described below.

dk99 uses the personal data collected about you for the following specific purposes, each of which is described in plain terms:

• Account Management: Creating and maintaining your dk99 account, processing your login authentication (including two-factor SMS verification), managing your PKR wallet balance, and communicating account-related updates to your registered mobile number.
• Transaction Processing: Processing deposits received via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT TRC20, and processing withdrawal requests to your chosen payment method. Financial data is shared with the relevant payment processor only to the extent strictly necessary to complete each transaction.
• Identity and Age Verification: Verifying that you are aged 21 or above and that your identity matches the information provided at registration. This is a mandatory requirement under our international gaming licence and is non-negotiable. Failure to complete verification when requested will result in account access restrictions.
• Anti-Money Laundering Compliance: Monitoring transaction patterns for unusual activity consistent with money laundering or fraud, in accordance with obligations imposed by our international licence. Where suspicious activity is identified, dk99 may be legally required to file reports with relevant financial intelligence authorities.
• Platform Improvement: Analysing aggregated, anonymised gaming data to understand how Pakistani players use dk99, identify areas of poor platform performance, and prioritise engineering improvements that will benefit the player experience.
• Responsible Gaming: Monitoring gaming behaviour patterns to identify signs of problem gambling and, where appropriate, proactively reaching out to players or applying account-level interventions in line with our responsible gaming obligations. Your gaming data is also used to enforce deposit limits, session controls, and self-exclusion orders that you have activated.
• Customer Support: Resolving account queries, complaints, and technical issues raised through the dk99 live chat or email support channels. Support conversation records are retained to maintain continuity of service and for quality assurance purposes.
• Promotional Communications: Sending promotional communications about dk99 bonuses, new games, and platform features to your registered mobile number, where you have not opted out of such communications. You may opt out of promotional messages at any time by notifying the dk99 support team.

dk99 processes your personal data on the following legal bases, depending on the specific purpose of processing:

dk99 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment Processors: Your financial data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and relevant crypto processors strictly to process your deposit and withdrawal transactions. These parties act as independent data controllers for the portion of processing they perform.
• Identity Verification Providers: Where enhanced identity verification is required under our licensing obligations, your identity documents may be shared with an independent KYC verification service provider. These providers operate under strict confidentiality agreements and data protection standards equivalent to those applied by dk99.
• Regulatory and Law Enforcement Authorities: dk99 may disclose personal data to our licensing authority, financial intelligence units, law enforcement agencies, or regulatory bodies where we are legally required to do so. Such disclosures are made only in response to valid legal requests and are documented internally.
• Responsible Gaming Agencies: In limited circumstances involving severe and urgent responsible gaming concerns, and strictly in accordance with our licensing obligations, dk99 may share data with authorised responsible gaming organisations or self-exclusion scheme administrators.
• IT and Infrastructure Providers: dk99 uses third-party cloud hosting, content delivery, and database providers to operate the platform. These providers process data on behalf of dk99 under contractual obligations that prohibit independent use of the data.

dk99 uses cookies and similar technologies on its platform. A cookie is a small text file placed on your device when you visit dk99. Cookies serve several important functions on our platform:

• Essential Session Cookies: These are strictly necessary to maintain your login session on dk99 and enable core platform functionality. Without these cookies, you cannot stay logged in or navigate between sections of the dk99 platform. These cookies are set automatically and cannot be disabled without preventing use of the platform.
• Security Cookies: dk99 sets security cookies to support two-factor authentication, detect unusual session activity, and prevent cross-site request forgery attacks. These are necessary for the secure operation of your dk99 account.
• Preference Cookies: These remember your display preferences, language settings, and last-visited sections on dk99, so the platform loads with your settings the next time you sign in.
• Analytics Cookies: dk99 uses first-party analytics to understand how players navigate the platform — which pages are visited most, where users experience loading delays, and which features are used regularly. This data is aggregated and used solely to improve the dk99 experience. dk99 does not use Google Analytics or third-party advertising analytics cookies.

You can manage cookie settings through your browser. Note that disabling essential session cookies will prevent you from logging in to your dk99 account. Most mobile browsers used by Pakistani players — including Chrome for Android and Safari on iOS — allow granular cookie management in their privacy settings.

dk99 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security approach includes:

No internet-based platform can guarantee absolute security. If you have reason to believe your dk99 account has been compromised, please contact our 24/7 support team immediately via live chat.

dk99 retains your personal data only for as long as is necessary for the purposes described in this policy or as required by applicable law and our licensing obligations. The general retention periods applied by dk99 are as follows:

• Active Account Data: Retained for the duration of your active dk99 account relationship and for a minimum period of five years after account closure, in compliance with anti-money laundering record-keeping requirements under our international gaming licence.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, consistent with financial regulatory record-keeping requirements applicable to licensed gaming operators.
• Identity Verification Documents: Retained for a minimum of five years from the date of verification, or from account closure, whichever is later. Original document images are deleted in accordance with our document handling policy once verification is complete.
• Gaming and Betting History: Retained for a minimum of five years from the date of each gaming session or bet, consistent with our licensing obligations and our responsible gaming monitoring requirements.
• Support Communications: Retained for three years from the date of the interaction, for quality assurance, dispute resolution reference, and regulatory compliance purposes.
• Technical and Analytics Data: Aggregated analytics data (which contains no personal identifiers) may be retained indefinitely. Raw technical logs containing IP addresses and session data are retained for 90 days and then deleted or anonymised.

Following the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with dk99's data destruction procedures.

As a dk99 player, you hold a number of rights in relation to your personal data. dk99 respects and facilitates the exercise of these rights. The rights available to you are described in Article 10 below and in the rights cards section that follows the legal text.

• Right of Access: You may request a copy of the personal data dk99 holds about you at any time. dk99 will respond to valid access requests within 30 days. Where technically feasible, data will be provided in a structured, machine-readable format.
• Right to Rectification: If any personal data dk99 holds about you is inaccurate or incomplete, you have the right to request correction. For most account data, you can update this directly through your dk99 account settings. For identity documents and financial records, please contact the support team.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent for consent-based processing. Note that dk99 is not able to delete data where retention is required by law or our licensing obligations, including financial transaction records.
• Right to Restrict Processing: In certain circumstances, you may request that dk99 restricts the processing of your data — for example, while a rectification request is being assessed. During a restriction period, dk99 will store your data but not actively process it beyond what the restriction permits.
• Right to Object: You may object to dk99's processing of your personal data where that processing is based on legitimate interests. You may also object to the use of your data for marketing purposes at any time, without needing to give a reason.
• Right to Withdraw Consent: Where dk99 processes your data on the basis of consent (principally for promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights listed above, please contact the dk99 support team via live chat or email as described in Article 14. dk99 will respond to all data rights requests within 30 calendar days and will not charge a fee for handling standard requests.

dk99 does not knowingly collect personal data from individuals under the age of 21. The dk99 platform is strictly for adults aged 21 years and above. This age limit is enforced through mandatory age verification at registration and ongoing account monitoring.

If dk99 becomes aware that a person under the age of 21 has registered an account or provided personal data on the platform, dk99 will immediately close the account, delete all associated personal data to the extent permitted by legal retention obligations, and take appropriate steps to ensure no further access is possible from that individual.

If you believe that a minor under the age of 21 has registered a dk99 account or provided personal information to dk99, please notify us immediately via the contact details in Article 14. dk99 treats such reports as urgent and will investigate and act promptly.

dk99 operates globally and uses technology infrastructure that may involve the transfer of your personal data to servers or service providers located outside Pakistan. Where such transfers occur, dk99 takes appropriate measures to ensure that your data receives a level of protection consistent with the standards described in this policy.

dk99 reviews this Privacy Policy regularly and reserves the right to update it to reflect changes in our data practices, legal requirements under our gaming licence, or applicable data protection standards. The updated policy will always be published on the dk99 platform with a revised effective date clearly indicated at the top of the document.

Where a change to this policy is material — meaning it significantly affects your rights or how your data is used — dk99 will take reasonable steps to notify registered Pakistani players via their registered mobile number or email address before the change takes effect. For minor clarifications or non-material updates, publication of the revised policy on the dk99 platform constitutes sufficient notice.

Your continued use of dk99 following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised policy, you may close your account as described in the dk99 Terms & Conditions, accessible at dk99 Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dk99 handles your personal data, please use the following contact channels. dk99 is committed to responding to all privacy-related enquiries promptly and transparently.

• Live Chat Support: Available 24 hours a day, 7 days a week directly on the dk99 platform. Live chat is the fastest way to raise an urgent privacy concern or submit a data rights request. The support team will log your request and route it to the appropriate team within dk99.
• Email: [email protected] — for formal written privacy complaints, data access requests, or detailed questions about this policy. dk99 will acknowledge receipt within one business day and provide a substantive response within 30 calendar days.
• Data Rights Requests: To exercise any of the rights described in Article 10, please contact dk99 via live chat or email and clearly state the right you wish to exercise. dk99 will verify your identity and process your request within the timeframe stated in Article 10.

This Privacy Policy was last updated in January 2026. Version 2.4. dk99 thanks you for taking the time to read our privacy commitments. Your trust in dk99 with your personal data is something we take seriously every single day.